I have received a wrong item
If you receive the wrong item, please arrange for the return of the item. Please contact us and report the situation at the same time and the item is in the same condition in which it was received.
How do I place an order as a gift?
You can add a gift note to any order through your cart on the My Bag page, by pressing on the Add Your Gift Note section. If you would like to add a note after you made your order, simply send us a message or email — please note, the request needs to be completed before your item is shipped.
I placed an order as a gift and I want to make sure that price tags are removed and no invoice is included with the order.
For orders made in the UAE, invoices are not included with the order. For orders outside the UAE, the invoice is a mandatory part of the order due to customs and shipping, and cannot be removed.
How do I make a purchase?
Simply browse the site, click on the desired item then click on the Add to Bag button. The item will then be in your cart, which you can visit by clicking on the bag icon on the top-right corner on desktop or at the bottom of the app. Continue shopping and once you’re ready to place your order, revisit your cart and press on Secure Checkout. Follow the simple prompts to complete the checkout process.
How will I know if ROSEMARY has received my order?
After placing your order, you will receive an e-mail to inform you that your order has been received. However, this does not mean that your order has been confirmed. If paying by payment card , your order will only be accepted once your card details have been approved, the delivery address has been verified and the items are located and shipped. From here, you will then receive a second e-mail from us confirming your order. In the event of a problem, however, you will quickly be informed and your payment will not be processed. For all Cash on Delivery orders, a courtesy call will be made to confirm your address and telephone number. Your items will then be dispatched.
Can I ship an order to multiple addresses?
No, we can currently only ship to one address per order.
I have placed an order and the amount was deducted, but I did not receive an order confirmation.
We are sorry to hear that, please wait 10 minutes as it may be a delay from our system. If you still haven’t received your confirmation with your invoice, please contact our Customer Care team through the Contact Us page.
When do I need to pay for my item?
All Pre-Order items must be paid for in full at the time of placing the order.
When can I expect to receive my order?
Your item will be shipped according to the expected release date, as indicated on the product page of the item.
How can I track the status of my Pre-Order item?
You can check the status of your Pre-Order item and track it’s shipment on the My Orders page.
How will I know when the item has been shipped?
You will be sent an email, Push Notification and SMS informing you once the item has been dispatched from our warehouse.
